Privacy Policy

This policy explains what personal information Al Inshirah Trading Co. LLC collects through this website, why, and the choices you have.

Who we are

This website is operated by Al Inshirah Trading Co. LLC, part of the Al Ansari Group, 1401 Saheel-1, Al Qusais, PO Box 14740, Dubai, United Arab Emirates (“we”, “us”). We are responsible for the personal information described in this policy.

What we collect

We only collect personal information when you choose to contact us.

• Enquiry form: your name, email address, the subject and your message. When the form is sent, our server also records your IP address and the time, which are included in the email our team receives.
• Email and phone: if you email or call us directly, we receive the details you choose to share.
• WhatsApp: if you message us on WhatsApp, we receive your phone number, WhatsApp name and the messages you send. WhatsApp is operated by Meta, and its own privacy policy applies to its service.
• Server logs: like all websites, our hosting server keeps standard technical logs (such as IP address, browser type, page requested and time) to keep the site secure and working.

What we don’t do

• We do not use cookies, analytics or advertising trackers on this website.
• We do not load fonts, scripts or other content from third-party websites.
• We do not sell or rent your personal information to anyone.

How we use your information

• To reply to your enquiry and prepare quotations or proposals you ask for.
• To follow up on projects you discuss with us.
• To protect the website and our inbox from spam and misuse.

We use your information on the basis that you asked us to contact you, and for our legitimate business interest in responding to enquiries and keeping our systems secure.

Spam protection

To stop automated spam, the enquiry form limits how many messages can be sent from one connection in an hour. For this, our server briefly stores a scrambled (hashed) form of your IP address and the times of your submissions. This cannot be read back as your IP address and is not used for anything else.

Who we share it with

Your enquiry is handled by our team and, where needed to answer it, by colleagues within the Al Ansari Group. Our website hosting and email providers process the information on our behalf to deliver the service. We may also disclose information where the law requires it.

How long we keep it

We keep enquiries for as long as needed to respond and to manage any resulting business relationship, and afterwards only as long as required for legal, accounting or record-keeping purposes. Spam-protection records are deleted once they are more than an hour old.

Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other laws that may apply to you, you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, where we no longer need to keep it;
• stop or limit how we use it, or object to a particular use.

To make a request, email contactus@aakeuae.com. We may need to confirm your identity before acting on it.

Security

The website is served over an encrypted connection (HTTPS), and we use reasonable technical and organisational measures to protect the information we receive. No method of sending information over the internet is completely secure, so please do not include sensitive personal information in your enquiry.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Questions about this policy or your personal information:
Al Inshirah Trading Co. LLC, 1401 Saheel-1, Al Qusais, PO Box 14740, Dubai, UAE
Email: contactus@aakeuae.com
Phone: +971 56 278 8240